It is impossible for us to track down exactly where your order is. We’ve hired multiple delivery couriers (jeoyco, uber) in addition to a fleet of our own and have delegated orders to each contractor to make sure everyone’s orders get done in time. We understand that Valentine’s Day is important, but making an active effort to find it will slow down everyone else’s orders. Every order on Valentine’s Day is important.

Due to time constraints it is impossible to track or predict when an order will arrive. Each of our trucks have left with 50+ deliveries each, and each individual delivery timing varies. Our trucks will be out on the road until ALL deliveries are complete.

Our driver’s strategy for attempting delivery is as follows:

  1. Attempt delivery at address. If no answer at door call the recipient phone.
  2. If we get an answer from the recipient phone, make other arrangements with recipient.
  3. If no answer at door or phone, we will attempt to leave it with a neighbour and put a delivery tag on the door. Weather permitting, we will leave flowers by the door.
  4. If address is a condominium with security it will be left with the security at the front desk with a voicemail left on recipient’s phone.
  5. If the address is a business it will be delivered to the person directly, reception, or security depending on what we are allowed to do.
  6. If none of the above is suitable at the time of delivery it will be brought back to the shop for attempted re-delivery.

Businesses are prioritized at a 9-4:30pm schedule and Funeral Homes are prioritized for time of visitation/service. During weekdays residential addresses are typically prioritized for the evening when people are home. All trucks remain on the road until deliveries are complete, even after the shop is closed.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.