Refund policy

We have a 72-hour replacement policy on all perishable and a 30-day return policy on none perishable, which means you have 72 hours to claim any perishables and 30 days after receiving your non-perishable item to request a return.

To be eligible for a replacement or a return, you must submit pictures showing a quality issue with the perishable item or to return a nonperishable item it must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a claim or a return, you can contact us at support@flowercompany.ca. If your claim or return is accepted, we’ll send you a replacement order or a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@flowercompany.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is not satisfactory, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Perishable goods (such as flowers or plants) cannot be returned however all items fall under our Satisfaction Guaranteed Policy and we are committed to making it right.

Happiness Guarantee

Due to our high volume, our flowers are fresh and with proper care typically last up to 2 weeks (depending on the flowers - as it varies by type). In case of a flower perishing early, you must put in a complaint within 72 hours of delivery.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.